Mail-In Service
Ship it in. Play it back.
Restring, weight & balance, and racquet matching by mail. Send your racquet to the Lab with FedEx, UPS, or USPS, and we ship it back with FedEx, ready to play.
Can't make it to Midtown? Ship us your racquet.
Send your racquet to the Lab with FedEx, UPS, or USPS. We restring or customize it and ship it back with FedEx, ready to play.
How it works
- Contact us. Tell us your racquet, the string and tension you want, and any customization. We'll confirm pricing and next steps.
- Pack it up. Box your racquet securely and ship it to us at your own cost with FedEx, UPS, or USPS, using the shipping details below. Include a note with the details further down.
- We work on it. Our stringers restring or customize it. We'll email you when your racquet arrives. Turnaround is 2-3 business days from the day we receive your racquet.
- We ship it back. We send it back to you with FedEx and bill the return shipping at cost. We'll email you again when it ships, with your tracking number.
Create your shipping label: FedEx → | UPS → | USPS →
What to enter on the shipping label
Use whichever carrier you like: FedEx, UPS, or USPS. Here's everything the label form asks for. Under Ship To, enter:
For the package details:
- Packaging: Your own box. Racquets are about 27 inches long, so use a box at least 30 inches long.
- Weight: Weigh the packed box. The carrier will ask for the weight in pounds.
- Service: A ground service (FedEx Ground, UPS Ground, or USPS Priority Mail) works for most players. Choose an express service if you're in a hurry.
- Delivery day: We're open Monday to Friday, so choose a weekday delivery and avoid Saturday delivery.
Pack the frame snugly in bubble wrap or paper, protect the strings with a piece of cardboard, and leave at least two inches of padding on every side.
What to include in your note
Put a note in the box so we can get your racquet back to you exactly the way you want it. Please include:
- Your name, email, and phone number
- Your return shipping address
- Your racquet (brand and model, and how many racquets are in the box)
- The string you want (brand, model, and gauge), or tell us if you're sending your own
- Your preferred tension (mains and crosses, if different)
- Any customization (weight & balance, racquet matching, grip, overgrip, or anything else)
- What you're playing with now and anything you want to change (more power, more control, less arm strain)
- Anything we should know (a previous repair, a sensitive elbow, a deadline)
What we offer by mail
- Restring
- Weight & balance
- Racquet matching
Common questions
Which carrier can I use to send my racquet?
Any of the big three: FedEx, UPS, or USPS. Use the shipping details above for the label. Whichever you pick, we ship your racquet back to you with FedEx.
Not sure what string to pick?
Tell us how you play, what you're using now, and what you want to change. We'll recommend a string and tension before you ship anything. Just contact us first.
Can I send more than one racquet?
Yes. Pack them in the same box and include setup details for each racquet in your note, including the number of racquets in the box.
What if I don't remember my tension?
That's fine. Tell us what you're playing with now and what you'd like to change (more power, more control, less arm strain), and we'll set a tension to match.
Can I send my own string?
Yes. Tell us in your note that you're sending your own string, and include the brand, model, and gauge.
How will I know you got my racquet?
We'll email you when your racquet arrives, and again when it ships back to you with a FedEx tracking number.
How long does it take?
Turnaround is 2-3 business days from the day we receive your racquet, plus shipping time both ways.
Questions?
Give us a call at (646) 669-8444 during store hours, Monday to Friday, 8:30 AM to 6:00 PM, or email us at contact@tennislabfx.com. We're happy to talk it through.